Here at GoGeeks we pride ourselves on our customer service orientation in an industry generally known for just the opposite. To that end, we try to get to know all of our clients personally, so whether you are viewing this website on a computer we repaired for you or on one we built for you, you should have a sense that we have made an attempt to get to know you so that we can serve you better! At the same time, we thought you might like an opportunity to get to know us all a little better -- hence this edition of "Meet the Geeks!"
Check out the photos and bios of our team & the next time you call the shop or stop in, feel free to strike up a conversation based on the behind-the-scenes info you now possess!
Just want to add that we really appreciate your business & your loyalty -- we would never have made it for 14 years without you. Thank you so much for being a GoGeeks client and trusting us with your computer needs -- Stan & the entire GoGeeks team!
Stan Prager spent more than 25 years in management in big box retail giants like CompUSA and OfficeMax before launching GoGeeks from the basement of his home back in 2001. Guided by his childhood memories of the TV repairman coming to the house to rescue a paralyzed family when the TV went down and the 1960s motif of comic superheroes, Stan founded GoGeeks based upon the principle that PC repair should be treated like automotive or appliance repair, & clients should not be treated with the kind of condescending disdain typical of most tech shops. He also pioneered housecall service, a relatively new concept at the time. Because of his background, Stan has a better understanding and more empathy towards the average PC user -- our clients! As the business grew, Stan left his basement behind & opened a shop on Benton Drive in East Longmeadow, later relocated to the current spot on Crane Ave. across from Walgreens near the rotary, where we enjoy better walk-in and drive-by traffic. Stan often appears on television as a technology consultant for ABC News-40. Stan recently earned a Master's Degree in Public History & is currently launching a new venture in digital archiving: a perfect marriage of history & technology! Want to turn those old photos and slides into digital images? - stay tuned! Stan - who is not a gamer - has interests that include history, anthropology, literature & Tarantino films. Stan has two grown kids off on their own, Sara & Jack. He lives in East Longmeadow with his wife, Susan.
Learn more about Stan Prager here: stanprager.com
James Leutsch is our Tech Supervisor, so he has overall responsibility for the day-to-day operations at GoGeeks. Jim is also the point man in charge of our Custom PC program, so if you buy a computer manufactured by GoGeeks you can be assured that Jim has had a hand in the process. Primarily an inside tech, Jim also takes on service calls as well as the delivery & installation of most of the Custom PCs. An Eagle Scout who was born & raised in Westfield, Jim earned an Associate's Degree in Computers & IT Security from STCC. He worked in the manufacturing field before joining the GoGeeks team in the fall of 2013. He was promoted to Tech Supervisor in 2014. At 6'6" Jim towers over the rest of us! Clients often request Jim because of his calm, patient demeanor & strong customer service orientation. At home, Jim is an avid gamer!
Jennifer Brooks, the newest member of our team, came on board in January of this year to take on the twin challenging roles of customer service and administration. If you drop off a computer to the shop or call on the phone, you are likely to interact with Jenn, who is known for her pep, positive attitude, winning smile and upbeat personality - which is why we hired her! If you ever visited the Staples copy center in East Longmeadow, you will no doubt remember Jenn as the young lady who could cheerfully wait on a half-dozen customers solo without breaking her stride. In addition to working here, Jenn is currently enrolled in the Digital Media Production program at STCC in hopes of one day becoming a graphic artist. We are also training her on the tech end of the business. A native of Ludlow, Jenn currently lives in Springfield with her fiancé Matt and four year old daughter Audri. When she has a free moment, Jenn is a gamer too!
Jason Beals, a veteran inside tech, has worked in the computer field for more than a decade. He originally studied Computer Repair at Loring Job Corps in Limestone, Maine, then worked for CompUSA and Tech Cavalry before joining GoGeeks in September, 2012. Like the rest of the team, Jay is known for his pleasant demeanor and willingness to help clients through various PC challenges. Jay specializes in physical laptop repair, and is valued for his extensive knowledge and wide range of expertise, which includes Apple products. Jay lives in Williamsburg where the house he shares with parents is known for the most outrageous Halloween outdoor displays in the neighborhood! Outside of the shop, Jay enjoys online gaming and blacksmithing using his own blacksmith forge!
Tyler Brooks (no relation to Jenn), who joined GoGeeks in March 2013, is primarily an inside tech who also goes out on the road. The only geek who drinks as much coffee as Stan, Tyler is known for his boundless energy, winning smile and can-do attitude. Clients love Tyler and often request him by name because he goes out of his way to help while maintaining a strong customer service orientation. Rare in the geek world, Tyler is as much at home under the hood of a car as a computer. Tyler has a degree in automotive technology from Westfield Vocational Technical High School, and worked at Auto Zone for some years before joining GoGeeks. He also studied IT Security at STCC. In addition to his strong PC repair skills, Tyler also specializes in Android devices such as tablets and smartphones, and provides training sessions for our clients upon request. A native of the tiny town of Tolland in the backwoods of MA, Tyler now shares a house with his partner in Springfield. In his spare time, Tyler enjoys working on cars and, of course, he is a gamer!
For your convenience, GoGeeks has formed relationships with local businesses so clients can drop off computers evenings and weekends, at a variety of locations. According to GoGeeks President Stan Prager: “This concept was born out of the need to make it easier for clients who live farther away – as well as those with busy schedules – to drop off their computers to us.” Select local businesses have partnered with GoGeeks to serve as convenient drop off centers. Computers dropped off are then picked up by GoGeeks within 24 hours, usually the same day. “Clients can now drop off computers seven days a week, mornings & evenings,” Prager points out. “And we also send new customers to our depot centers! Partnering with another local business forms a symbiotic relationship that can only strengthen both parties.”
Drop offs to Depot Partners qualify for the same FREE DIAGNOSTIC as those dropped off directly to us. Once we get it back to our shop for evaluation, you will usually hear from us within 24 hours with a quote. When the repair is complete, you can pick it up from our shop or the same Depot Partner location where you dropped it off.